Barbara L. Casaly

Technical writer with contracting/consulting experience writing web content, user manuals, and online Help systems:

• Possess in-depth knowledge of FrameMaker, Dreamweaver, Word, Visio, Acrobat, web content management systems (TerminalFour, Contribute and TeamSite), and other software used for writing and producing web content, user manuals, installation guides, training materials, style guides, and online Help
• Used TeamSite CMS to update content on the Commonwealth of Massachusetts website (2006-2008) and for commercial websites maintained by Digitas (2010), TerminalFour (T4) CMS to convert content on the UMass Dartmouth website (2009-2010), and Contribute CMS to update content on Pearson Education’s intranet (2005-2006)
• Design stylesheets and templates for websites, Word documents, Help systems, and PowerPoint presentations
• Created and maintain two websites: boonelakeri.org and fpuucanton.org
• Update content for the Stewart Title Guaranty Company website (newsletters and real estate memos)
• Presented at a Boston-IA program, "Ten-Minute Accessibility Talks" (April 2009)
• Ramp up quickly with technology and software using a variety of methods to acquire new skills and knowledge
• Work effectively in sole contributor and team environments
• Collaborate with other team members, as needed, to share knowledge, complete project deliverables, and share the workload
• Work efficiently on-site or off-site, planning time, tracking hours precisely, and meeting project deadlines
• Learn the formatting, standards, and terminology used by the company to produce documentation consistent with existing documentation or that being produced for the project or website

General: Word, Excel, Acrobat Professional, PowerPoint, Visio, Paint Shop Pro

Web Content/Accessibility: Dreamweaver, HomeSite, TeamSite CMS, TerminalFour CMS, Contribute CMS, WS-FTP Pro, Firefox accessibility and validation extensions, Constant Contact

Technical Writing: FrameMaker, Flare, RoboHelp, SnagIt

April 2010 - July 2010

• Entered new content and updates requested by clients into Interwoven TeamSite Content Management System for commercial websites. Content was provided in several different languages including French, Spanish, and Polish.
• Assisted in the redesign of copy decks for website content and localization.
• Prepared copy decks in Excel for translation into foreign languages, reflecting the variation in web content for the geographical region. The content and layout of the copy decks allows for automated transfer of content from Excel to TeamSite CMS.

Nov. 2009 - Feb. 2010

• As part of a team of web content specialists, assisted in the transition of the university website content to the TerminalFour (T4) content management system.

Sept. 2008 - June 2009

• Using FrameMaker, revised documentation for Omgeo Central Trade Manager, ALERT, and OASYS, products for investment managers and broker/dealers to automate post-trade operations. Document types included message specification, installation, and user interface guides.

May 2008 - Sept. 2008
Jan. 2005 - Sept. 2006

• Using Flare, wrote web-based online Help for a college-level grade book product and for an electronic publishing authoring tool and viewer.
• Using Contribute CMS, maintained web pages for the Core Technology Group’s intranet.

Dec. 2007 - April 2008
Oct. 2006 - July 2007
April 2004 - Jan. 2005

• Responsible for the Executive agency website accessibility audit mandate, which involved communication, documentation and training, analysis, and website remediation. Wrote and maintained information on web accessibility for agencies.
• As project coordinator, managed the revision of the Commonwealth Web Accessibility Standards, which involved leading meetings of agency webmasters, maintaining a project website, doing research, writing documentation, and compiling web accessibility resource information.
• Used TeamSite to add and update content on the Information Technology Division website, www.mass.gov/itd.

Oct. 2007 - Nov. 2007

• Edited the Technical Instructional Design Process document using Word and Visio.
• Created and applied Word templates to instructional design supporting documents and training manuals. Documented how to use the templates to update course collateral.

June 2002 - Aug. 2003
April 1999 - May 1999
Sept. 1998 - Oct. 1998
June 1996 - Oct. 1996

• Using FrameMaker, wrote and revised documentation on alarm management, Windows XP system administration, and Solaris 8 system administration.
• Using RoboHelp, wrote and revised Windows Help for alarm management, a process control configuration utility, and real-time and historical trending.

Feb. 2002 - April 2002
Nov. 2000 - Feb. 2001
Oct. 1999 - Nov. 1999
May 1999 - July 1999
Sept. 1998 - March 1999

• Wrote training documentation for client management and accounting software.
• Wrote Windows Help for a Microsoft Access application used by agents to create title insurance policies, calculate premiums, and maintain lender and payee databases.
• Wrote a user manual for property back title retrieval on the Internet.

Feb., April, and May 2002
June 2001 - Sept. 2001
July 1999 - Oct. 1999
Nov. 1998 - Feb. 1999

• Revised the operator manuals for diver's locator hand-held sonar sets.
• Formatted and edited text for U.S. Navy proposals for sonar hardware and sonar-related technology. Involved creating charts, diagrams, and spreadsheets.

July 2000 - May 2001

• Updated the Help system that supports MRI patient scheduling, registration, accounting, and billing functions.
• Documented software change requests, describing proposed enhancements to the user interface and identifying associated benefits and risks.
• Wrote hard copy and online documentation to describe new features and procedures.

March 2002 - Present

Stewart Title Guaranty Company, Boston, Massachusetts

• Using Word, format and edit articles for The Massachusetts Focus, the Stewart Title newsletter. Convert the newsletters from Word to HTML (using Dreamweaver) and PDF (using Adobe Acrobat) for the website. Update the cumulative index for the newsletters.
• Update content for real estate memos on the website.
• Create email announcements and maintain distribution lists using Constant Contact.

July 2009 - Present

• Webmaster for a lake association website, boonelakeri.org.

Aug. 2007- Present

• Webmaster for a church website, fpuucanton.org.

Jan. 2001 - Present

• Member Profile/Resume Bank Manager for the Boston Chapter of the Society for Technical Communication (STC) website.